Welcome to African Crafts Market...Terms and Conditions

Dear Customer welcome to African Crafts Market.

In our Internet shop you will always find products of superior quality as well as services for the prompt delivery of our products to you. Allot of our products are hand crafted so every piece that you order is unique and it may differ slightly from the picture..


We offer our customers three payment solutions:

1. Off-line Payment to our bank account in South Africa. For security reasons we don't ship before the remittance reached our bank account. Should you opt to pay via our bank please E-mail us and we will send you the relevant Banking information so we can process your order.

2. Pay by check that can be posted to our contact address in Richards Bay.

3. Pay by Credit Card on our website . 2Checkout.com, Inc. is an authorized retailer of AFRICAN CRAFTS MARKET and they deal with all our credit card orders on our website. This option is the easiest and quickest and your credit card information is 100% safe on our website.

There are two very important statements about your orders that we would like to make.

1. Any information about you as a customer of African Crafts Market will be used ONLY for the purpose of the order, e.g. shipping, handling, delivery etc. None of the data issued will be used for any other purpose by African Crafts Market or any other third party with the prior permission of African Crafts Market.
2. All data regarding your credit card ARE NOT known by African Crafts Market. Your credit card information is not held or stored by us and is kept by the auditing bank only for processing of your order.. When your payment transaction is successful 2Checkout.com PLC. informs African Crafts Market to further process and dispatch the order.


Shipping:

Shipping of items over to your destination usually takes up to two weeks in some rare case this may take up to four weeks. Animal products can take a little bit longer as permits need to be gathered before sending the parcel out and getting the permits may take a little while We are confident that most products will be with their respective destinations within 10 days of the order being processed.
To view shipping charges please go to our shipping pages to find out more.

Refund Policy:

Once an order have been received by a customer , should the parcel that you ordered be damaged , you may request for a replacement of that order to be resent to you. However for this to occur we need to have the original parcel sent back to us so that we can claim insurance on a damaged parcel . All parcels are insured and once the broken parcel is received by us we will then get in contact with our insurance people to pay out for that item. Only once insurance has paid out for the damaged item can we then resent you a new item. All efforts will be made to get the parcel out to you without any damage and if in the case of a replacement we will try our best to deal with the problem as fast as we can If you have placed an order on our secure server and we have not shipped the parcel yet, you can cancel the order and we will reimburse your credit card. However we will charge 9,5 % of the total amount as a processing fee. This will be reflected when we reimburse your credit card.

Should you received your order and you decide it is not exactly what you are looking for we will refund you for the parcel once we receive it back.

Contact us:
Should there be any queries about any of the above please feel free to e-mail us with your inquiry at africancraftsmarket@gmail.com